Job Description
Join BIS Safety Software as a Customer Experience Team Leader in Sherwood Park, Alberta. Shape a customer-first culture, support a high-performing team, and leverage your leadership skills.
In this role, you will lead the Customer Experience team, driving a culture focused on client satisfaction and team performance. You'll host one-on-ones, manage daily operations, and analyze performance metrics to enhance service outcomes effectively. This customer-facing leadership position blends empathy with technology to help both team members and customers thrive.
Key Responsibilities:
• Lead and support the Customer Experience team
• Host regular coaching one-on-ones with team members
• Manage scheduling, call details, and communications
• Analyze performance metrics to inform decision-making
• Provide hands-on support during complex inquiries
Requirements:
• Strong emotional intelligence and empathy skills
• Expe...
In this role, you will lead the Customer Experience team, driving a culture focused on client satisfaction and team performance. You'll host one-on-ones, manage daily operations, and analyze performance metrics to enhance service outcomes effectively. This customer-facing leadership position blends empathy with technology to help both team members and customers thrive.
Key Responsibilities:
• Lead and support the Customer Experience team
• Host regular coaching one-on-ones with team members
• Manage scheduling, call details, and communications
• Analyze performance metrics to inform decision-making
• Provide hands-on support during complex inquiries
Requirements:
• Strong emotional intelligence and empathy skills
• Expe...