Job Description
As a Customer Optimisation Analyst, you’ll play a pivotal role in transforming data into meaningful, actionable insight that shapes how we connect with our customers. Sitting at the heart of the Customer Optimisation team, you’ll help drive smarter decisions, uncover opportunities, and influence strategies that enhance customer engagement, experience, and retention.
This is a fantastic opportunity for someone who is curious, analytical, and eager to make an impact. You’ll work closely with the Customer Optimisation Manager and wider team to explore customer and operational data, identify emerging trends, and turn complex information into clear, compelling stories that drive performance.
From building and enhancing dashboards to supporting automation initiatives, you’ll be at the forefront of improving how insights are delivered across the business. Your work will directly contribute to optimising customer contact strategies and ensuring teams have...