Job Description
Elevate customer success with Hypertec as a Customer Program Manager in Montreal. Manage customer programs, align projects with business goals, and enhance customer satisfaction effectively.
In this role, you'll drive program management, developing strategies to maximize revenue while managing complex customer accounts. You'll build strong relationships, analyze usage patterns for upsell opportunities, and ensure timely delivery of services. Collaborate with internal teams, track KPIs, and conduct Quarterly Business Reviews.
Key Responsibilities:
• Develop and manage customer program timelines and milestones
• Oversee multiple projects to meet business goals
• Analyze customer usage to identify upsell opportunities
• Act as the primary contact for customer concerns
• Document critical communications and corrective actions
Requirements:
• Bachelor's degree in Business Administration or related field
• 3+ years in program management or customer success roles...
In this role, you'll drive program management, developing strategies to maximize revenue while managing complex customer accounts. You'll build strong relationships, analyze usage patterns for upsell opportunities, and ensure timely delivery of services. Collaborate with internal teams, track KPIs, and conduct Quarterly Business Reviews.
Key Responsibilities:
• Develop and manage customer program timelines and milestones
• Oversee multiple projects to meet business goals
• Analyze customer usage to identify upsell opportunities
• Act as the primary contact for customer concerns
• Document critical communications and corrective actions
Requirements:
• Bachelor's degree in Business Administration or related field
• 3+ years in program management or customer success roles...