Job Description
Customer Program Manager
Sales Operations team in Montreal.
Responsibilities
- Develop and manage customer programs, including timelines, milestones, and deliverables;
- Oversee multiple projects, ensuring alignment with business goals and customer needs.
- Develop new programs to support customers and fulfill service level agreement commitments;
- Develop strong and trusted relationships with customers to understand evolving needs and position new offerings effectively;
- Develop tailored strategies to maximize revenue from existing accounts;
- Analyze customer usage patterns to identify potential upsell opportunities;
- Identify opportunities to offer services, upgrades, or additional features that provide value to the customer;
- Coordinate activities with internal teams such as sales, product, production, procurement, logistics, and finance to enhance customer experience;
- Where n...