Job Description
Customer Program Specialist
Position: Customer Program Specialist
Location: Kohl & Frisch Limited (Concord, ON)
Department: Manufacturer Relations
About The Role
The Customer Program Specialist is responsible for the maintenance, execution, and ongoing optimization of customer-facing pharmaceutical programs within internal host systems, with a strong focus on data accuracy, operational integrity, and cross‑functional coordination. This role is primarily accountable for the administration of the Auto Substitution Program, which supports the substitution of generic molecules in alignment with pharmacy retail customer requirements and preferred vendor strategies.
What will you do?
- Monitor data integrity, identify and resolve exceptions, manage supply disruption responses, and serve as the subject matter expert for assigned programs.
- Maintain and update pharmaceutical program data within host systems, ensur...