Forward Air

Customer Relations Coordinator

📍 Location
Groveport, OH
⏰ Job Type
Full-time
📅 Posted
July 06, 2026
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Job Description

Pay Rate: $22.00 per hour
Schedule: Wednesday - Saturday 7am - 7pm
The Customer Relations Coordinator provides front‑line administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation terminal, air/ocean branch, or contract logistics site. They serve as a primary point of contact for customers, carriers, drivers, and internal teams, helping ensure shipments move smoothly and customers receive timely, accurate updates. They are responsible for scheduling, shipment tracking and tracing, customer support, documentation, and core financial activities such as accounts receivable, accounts payable, and billing. They interact closely with customers, drivers, carriers, and operational teams to support the timely movement of freight across logistics networks and may assist with freight acceptance and basic cartage support where applicable.
Responsibilities

+ Serve as a central point of contact for...

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