Job Description
Join BDL as a Customer Relations Liaison and strengthen client connections across Alberta and the Prairie region. This role focuses on advocacy and enhancing service performance.
As a key member of the Customer Experience Centre, you will ensure high customer satisfaction levels by addressing issues promptly and efficiently. Engage actively with customers, gather insights, and facilitate operational changes that enhance brand reputation and market growth.
Key Responsibilities:
• Regularly visit customers to strengthen relationships
• Promptly resolve concerns and ensure effective follow-through
• Support the management of high-volume service activities
• Conduct thorough operational reviews and post-incident follow-ups
• Translate customer feedback into actionable recommendations
Requirements:
• Bachelor's Degree in a relevant field required
• At least 5 years of customer service experience
• 3-5 years in sales or marketing preferred
• Strong ability...
As a key member of the Customer Experience Centre, you will ensure high customer satisfaction levels by addressing issues promptly and efficiently. Engage actively with customers, gather insights, and facilitate operational changes that enhance brand reputation and market growth.
Key Responsibilities:
• Regularly visit customers to strengthen relationships
• Promptly resolve concerns and ensure effective follow-through
• Support the management of high-volume service activities
• Conduct thorough operational reviews and post-incident follow-ups
• Translate customer feedback into actionable recommendations
Requirements:
• Bachelor's Degree in a relevant field required
• At least 5 years of customer service experience
• 3-5 years in sales or marketing preferred
• Strong ability...