Job Description
Join OpenText as a Customer Relationship Manager, taking charge of strategic client relationships and ensuring exceptional service delivery. This critical role emphasizes collaboration and results within a cutting-edge, AI-focused environment.
As a Customer Relationship Manager, you'll own the end-to-end client experience, leveraging your expertise to balance strategy and operational execution. Your skills will be essential in guiding negotiations, managing billing accuracy, and seeking out expansion opportunities to enhance customer satisfaction and retention. By partnering with various departments, you'll foster a seamless relationship across multiple touchpoints.
Key Responsibilities:
• Direct management of client relationships and communications
• Lead risk resolution and finalize account governance frameworks
• Proactively identify expansion opportunities for clients
• Oversee revenue performance against targets and forecasts
...
As a Customer Relationship Manager, you'll own the end-to-end client experience, leveraging your expertise to balance strategy and operational execution. Your skills will be essential in guiding negotiations, managing billing accuracy, and seeking out expansion opportunities to enhance customer satisfaction and retention. By partnering with various departments, you'll foster a seamless relationship across multiple touchpoints.
Key Responsibilities:
• Direct management of client relationships and communications
• Lead risk resolution and finalize account governance frameworks
• Proactively identify expansion opportunities for clients
• Oversee revenue performance against targets and forecasts
...