Job Description
Job Summary:
We are looking for a proactive and persuasive Customer Retention Executive to manage post-purchase engagement and reduce customer churn through effective communication. The role involves reaching out to existing customers, understanding their concerns, resolving issues, and encouraging repeat purchases or renewals.
Key Responsibilities:
- Conduct outbound calls to existing customers to ensure satisfaction and build long-term relationships.
- Identify reasons for potential cancellations or inactive accounts and take corrective actions to retain customers.
- Educate customers about new offers, features, and benefits to encourage continued usage or re-purchase.
- Handle customer complaints with empathy and provide prompt resolutions.
- Record call outcomes, feedback, and insights in CRM tools.
- Collaborate with operations, service, and sales teams to ensure smooth iss...