Job Description
Customer Satisfaction/Quality Metrics Analyst
Join to apply for the Customer Satisfaction/Quality Metrics Analyst role at Aptiv
Overview
Customer Satisfaction/Quality Metrics Analyst – Aptiv
Responsibilities
- Create user-friendly reporting tools and scorecards for users and for quality leadership review and action
- Formulate, format, publish, and analyze global quality metrics the 1st week of every month
- Pull data from multiple systems as soon as available and review preliminary results with sites and staff before rolling up and releasing error-free reports
- Provide timely charts and summaries based on the data results, noting key messages to upper management about trends or significant aspects
- Act as an administrator for the QSYS CCM complaint management cross-divisional system used globally in Aptiv
- Train users on deployed tools and maintain system documentation
- Answer user ...