Job Description
Role: Customer Support Advisor
Location: Altrincham fully office based
Salary: £26,228 + bonus (up to £1200 per year) + benefits
Hours: 37.5 hours per week
Shift patterns: Mon-Fri between 8am-8pm + 1 weekend day every 3 weeks
Essential - we need telco experience
This is an exciting opportunity for an experienced Customer Support Advisor to join my Altrincham based client.
Do you have experience working in a contact centre team speaking to existing customers?
Have you experience within billing, tech support & customer excellence?
Are you naturally inquisitive and enjoy investigating?
Role Responsibilities of the Customer Support Advisor
Manage Customer expectations and develop relationships.
Talking to customers about any queries with their contract.
Manage and coordinate customer interaction, in line with agreed processes and SLAs.
Effectively manage the customer experience to ensure that issues a...
Location: Altrincham fully office based
Salary: £26,228 + bonus (up to £1200 per year) + benefits
Hours: 37.5 hours per week
Shift patterns: Mon-Fri between 8am-8pm + 1 weekend day every 3 weeks
Essential - we need telco experience
This is an exciting opportunity for an experienced Customer Support Advisor to join my Altrincham based client.
Do you have experience working in a contact centre team speaking to existing customers?
Have you experience within billing, tech support & customer excellence?
Are you naturally inquisitive and enjoy investigating?
Role Responsibilities of the Customer Support Advisor
Manage Customer expectations and develop relationships.
Talking to customers about any queries with their contract.
Manage and coordinate customer interaction, in line with agreed processes and SLAs.
Effectively manage the customer experience to ensure that issues a...