Job Description
The Job role will involve working with the UK based International Energy Brand .The Customer Service Advisor is the first point of contact for our B2B energy customers, providing support with a wide range of account enquiries via telephone and email. The role is focused on delivering a high standard of customer service by resolving queries promptly, accurately, and professionally.
The advisor will handle enquiries relating to customer accounts, billing, payments, meter readings, change requests, and general account maintenance, taking ownership of each query through to resolution where possible. Where specialist support is required, they will ensure enquiries are accurately recorded and referred to the appropriate team while keeping customers informed of progress.
Roles & Responsibilities : -
- Require Suitable Candidates from the BPO Industry with the Back Office & International Voice Proc...