Job Description
About Influx
Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company's objectives.
We are seeking candidates from Colombia with a background in customer service with BPO experience to join our growing team.
Essential Duties
- Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues.
- Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs.
- Liaison with other departments to resolve customer issues.
- Communicate effectively and with a positive tone with peers and your manager.
- Contribute to a high-performance and friendly workplace culture.
- Identify and assess customers’ needs to a...