Job Description
HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 17,000+ employees across 10 countries and 23 delivery centers.
At HGS Cape Town, supporting a Canadian shipping client, the Customer Service Consultant role focuses on providing high quality customer support to Dutch speaking customers regarding parcel delivery services. This is a Hybrid to eventually fully remote role based in Woodstock, Cape Town, within a fast-paced contact centre environment. You will support customers with delivery enquiries, tracking updates,...