Job Description
German‑Speaking Customer Support Agent
Umhlanga, Durban, Kwa Zulu‑Natal | On‑site | Full‑time
We are hiring a German‑speaking Customer Support Agent for an international retail project based in.
Key Responsibilities Handle customer queries in German via phone, email, and chat Assist with orders, deliveries, returns, and product information Provide professional, friendly customer support Resolve complaints and, when necessary, escalations Record all interactions accurately in the system Requirements German B2–C2 (spoken & written) Good English communication skills Matric / Grade 12 (essential) Customer service/call centre experience advantageous Strong communication and problem‑solving skills Comfortable with rotational shifts, including weekends Benefits Competitive salary package Flight to Durban before start date + 20 nights’ accommodation Salary: R24,000+ benefits (depending on experience) Paid training and onboarding International retail campaign exposure...