Customer Service Agent – Portuguese, English & Spanish Electric Vehicles Project| Hybrid – Madrid
Job Description
Join Foundever as a Teleoperador/a Technical Customer Support Specialist for an exciting international project in the premium automotive sector.
If you enjoy customer interaction, technical problem-solving, and working in a multilingual environment, this opportunity offers stability, professional growth, and a modern hybrid model in Madrid.
Your Responsibilities
• Provide technical customer support via phone and email.
• Handle Level 1–2 technical incidents and service-related queries.
• Register and follow up customer cases using CRM and ticketing systems.
• Deliver high-quality customer experience in Portuguese, English, and Spanish.
• Escalate complex cases following internal procedures and quality standards.
• Support customers in a professional and solution-oriented way as a teleoperador/a specialist.
What We Offer
• Permanent contract from da...