Job Description
Shape your future as a magentian! Position: Customer Service Assistant | Export Job Purpose: Be the focal point for customer attendance, supporting all customer’s requests or direct them to the correct areas. Main responsibilities and assignments: Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled;
Analysis of customersrequest and instruct correctly about fine risks to all parties involved in process (internal and external);
Build solid relationship with your customers portfolio to provide best solution on their case managements;
Maintain professional& friendly posture during customer's interaction in daily routine;
Work in partnership with the sales representative & sales support;
Work as a team to collaborate with the general demand, proposing changes and best practices among others;
Guarantee that supervisor is duly aware about any system issue that may impact the customer atten...
Analysis of customersrequest and instruct correctly about fine risks to all parties involved in process (internal and external);
Build solid relationship with your customers portfolio to provide best solution on their case managements;
Maintain professional& friendly posture during customer's interaction in daily routine;
Work in partnership with the sales representative & sales support;
Work as a team to collaborate with the general demand, proposing changes and best practices among others;
Guarantee that supervisor is duly aware about any system issue that may impact the customer atten...