Job Description
Position Summary
REGAL REXNORD APODACA II – Vacante en Nuevo Leon Apodaca. Role: Customer Care Advocate I.
The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, and other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness.
Our mission is to provide a seamless and effortless customer experience through demonstrating product and system expertise, ownership, accountability, cross‑departmental collaboration, and responsiveness. The CCA1 receives general product, systems, and process training on all general MCS products.
Responsibilities- Dedication to 80-20 overserve strategies
- Handles internal and external customer inquiries, quotes and orders, utilizing established standard operating policies and procedures
- Responsible for building strong customer relationships and delivering custome...