Job Description
Pursue excellence in customer service as a Customer Service & Commercial Manager at Newrest. Oversee pricing, quality compliance, and client interactions to enhance airline partnerships.
As a Customer Service & Commercial Manager, your expertise will connect airline customers with Newrest’s operational teams. This role requires strong negotiation skills and a proactive approach to client satisfaction. You’ll handle complaints, monitor service standards, and contribute to business development by engaging with new clients, ensuring a robust operational partnership.
Key Responsibilities:
• Create technical data sheets and manuals for airlines
• Supervise pricing strategies and client offers
• Act as a main contact point for airline clients
• Conduct quality checks and audit service standards
• Log customer feedback and prompt corrective actions
Requirements:
• Degree in Business Administration, Management, or simil...
As a Customer Service & Commercial Manager, your expertise will connect airline customers with Newrest’s operational teams. This role requires strong negotiation skills and a proactive approach to client satisfaction. You’ll handle complaints, monitor service standards, and contribute to business development by engaging with new clients, ensuring a robust operational partnership.
Key Responsibilities:
• Create technical data sheets and manuals for airlines
• Supervise pricing strategies and client offers
• Act as a main contact point for airline clients
• Conduct quality checks and audit service standards
• Log customer feedback and prompt corrective actions
Requirements:
• Degree in Business Administration, Management, or simil...