Job Description
Customer Service Consultant
Build relationships with our clients in order to service and retain clients using a variety of communication methods with the primary method being phone. They also identify opportunities to cross sell products.
Duties & Responsibilities
- Proactively seeks resolution to client inquiries and issues by researching and analyzing requests or issues using knowledge of our products and processes.
- Identifies cross selling opportunities while servicing the client using tailored approaches.
- Provides professional, effective courteous service using customer service techniques and solid judgement.
Desired Competencies & Skills
- Proven effective customer service skills.
- Excellent verbal and written communication skills with ability to speak in a calm, concise and empathetic manner.
- Proficient in ability to use multiple computer systems with ability to multi-task. ...