Job Description
Customer Service Executive
The Customer Service Executive is responsible for managing service requests from start to end, including receiving calls and/or emails, assessing and logging cases, coordinating contractor deployment where required, and ensuring proper follow‑up and closure in accordance with established service standards and procedures. The role supports service continuity, customer satisfaction, and operational accountability.
Shift 1: 7.00 am to 4.30 pm
Shift 2: 9,00 am to 6.30 pm
Shift 3: 1.00 pm to 10.30 pm
Shift 4: 10.00 pm to 7.30 am
Key Responsibilities
- 1. End‑to‑End Call & Case Management
- Handle incoming phone calls and emails professionally, accurately, and promptly.
- Act as the first point of contact for customer enquiries, feedback, complaints, and service requests.
- Take ownership of cases from initial receipt through assessment, action, follow‑up, and closu...