Job Description
Become a customer service expert with Intact as a Customer Service Representative. Handle inbound claims, support clients, and apply problem-solving skills in a dynamic setting.
As an integral member of Intact, you will focus on property-related inquiries, ensuring all insured clients receive the support they need. With your knowledge and experience, you will efficiently manage claims and document conversations. This role requires strong communication and organizational skills to meet call center metrics while maintaining high-quality service.
Key Responsibilities:
• Be a subject matter expert on policies and services
• Handle inbound calls with care and professionalism
• Resolve inquiries and process new claims efficiently
• Accurately document all calls and actions taken
• Provide referrals to emergency service contractors
Requirements:
• Bachelor’s degree or relevant experience
• Minimum 6 months in a call center environment
• Passionate about custom...
As an integral member of Intact, you will focus on property-related inquiries, ensuring all insured clients receive the support they need. With your knowledge and experience, you will efficiently manage claims and document conversations. This role requires strong communication and organizational skills to meet call center metrics while maintaining high-quality service.
Key Responsibilities:
• Be a subject matter expert on policies and services
• Handle inbound calls with care and professionalism
• Resolve inquiries and process new claims efficiently
• Accurately document all calls and actions taken
• Provide referrals to emergency service contractors
Requirements:
• Bachelor’s degree or relevant experience
• Minimum 6 months in a call center environment
• Passionate about custom...