Job Description
The Position
The Customer Service Manager is a frontline leadership role at Intellijoint Surgical, responsible for ensuring the sales organization and customers receive timely, accurate, and high-quality support to win new business and effectively serve existing customers.
Reporting into the Senior Director, Commercial Excellence and Corporate Affairs, this role owns day-to-day execution and prioritization of all customer service activities and serves as the primary point of contact between the field and HQ. The Customer Service Manager ensures requests, issues, and feedback from the field are clearly understood, appropriately triaged, and resolved efficiently across Operations, Quality, Finance, and other internal teams.
As a snapshot, we are looking for someone who:
Thrives in fast-moving, execution-heavy environments
Takes ownership of outcomes and follows requests and issues through to resolution