Job Description
Job Title: Customer Service Manager
Summary: In this role, you will manage support and develop Customer Service Representatives, ensuring the day‑to‑day execution of Customer Service operations; monitor team performance and contribute to a positive workplace. You will provide excellent customer service by leading and motivating the CS team, developing employee loyalty programs, and achieving customer satisfaction goals.
This role requires on‑site presence Monday through Friday, 7:00am–4:00pm or 8:00am–5:00pm, with flexibility to begin the day as early as 6:00am based on business needs.
Responsibilities
- Ensure the management, development, and monitoring of the Customer Service team with respect to all Momentive values, strategy, and policies.
- Ensure an effective and efficient Order‑to‑Cash process to maximize efficiency and service levels.
- Coach & develop Customer Service agents to emphasize their customer focus,...