Job Description
Job Description
DePuy Synthes is recruiting for a Customer Services Analyst (LATAM), located in Mexico City, Ciudad De Mexico. The role focuses on order management, issue resolution, and collaboration with internal stakeholders to ensure a seamless customer experience. It offers the opportunity to build strong customer relationships, contribute to operational excellence, and support continuous improvement initiatives within a fast‑paced MedTech environment.
Key Responsibilities
- Process and manage customer orders in alignment with established procedures and service levels
- Serve as a primary point of contact for customer inquiries related to orders, deliveries, and product availability
- Coordinate with supply chain, logistics, and commercial teams to support timely and accurate order fulfillment
- Monitor and track order status, proactively communicating updates and resolving issues
- Maintain accurate and complet...