Job Description
Lead and coordinate Customer Service and Outbound Logistics , and drive Customer Excellence for South America . This role has direct impact on the company’s bottom line, especially OTIF , customer satisfaction, and costs. Ensure efficient execution and continuous improvement of dispatch and customer service processes by coordinating requirements across Commercial , 3PL/Sources (Direct shipments) , Transportation , and Planning teams.
Act as the main reference and interface with customers on non-commercial issues , ensure correct implementation of Log.Os–Customer Excellence processes, lead required improvements and controls in ERP–SAP , and ensure compliance with processes and policies aligned with Internal Control .
Key Accountabilities
- Own the accuracy and timeliness of customer & distributor data: sales data, point of sale, inventory, vehicle...