Job Description
This employee is a peer mentor for the department, responsible for setting a professional example in business acumen. This employee must accurately, thoroughly, and in a time-sensitive manner process patient orders and provide clear and timely communication to all stakeholders.
Proficient in and performs all Customer Service I and II core responsibilitiesRespond to telephone inquiries and orders from patients and referral sourcesMay assist walk-in patients with the selection of equipment, supplies, and servicesDetermine resolution of patient and referral inquiries, questions, or concerns Identify concerns and ensure they are recorded in Concern Tracker system when appropriate Complete electronic intake process in billing system, perform verification of insurance, and review all documentation for accuracy to qualify patient for servicesContact patients to inform them of any patient payment requirements, collect payment, and determi...