Job Description
Customer Service Representative 100% (6 months limited contract)
Location: 2503 Biel/Bienne (BE)
Employment start: Immediately
Employment duration: Until
Responsibilities
- Maintain solid customer relationships by handling questions and complaints with speed and professionalism.
- Process customer orders.
- Collaborate with product specialists, advising on product alternatives where suitable and applicable.
- Maintain contact with other departments to ensure customer requirements are fulfilled.
- Provide accurate, valid, and relevant information on delivery times and stock situation to customers.
- Manage backorders by collaborating with internal departments to ensure customers receive lenses in a timely manner.
- Process invoices and credit orders for customers.
- Process and oversee the management of returned products (RMA and RGA).
- Provide Certificates of...