Job Description
**Key Responsibilities**
- Handle player inquiries via chat, call, or social platforms (WhatsApp, Telegram, Instagram DM, etc.).
- Guide new users through the registration, deposit, and verification processes.
- Support payment-related transactions via Pix, Nubank, Itaú, Bradesco, and other local channels.
- Record all conversations and tag outcomes properly in the CRM / KeChat system.
- Identify and escalate suspicious accounts, technical issues, or high-value players to team leaders.
- Collaborate with telesales and marketing teams to convert leads into first-time deposits (FTDs).
- Maintain a high level of product knowledge about games, bonuses, and promotions.
- Follow SOPs for issue handling, refunds, and campaign updates.
**Requirements**:
- Fluent in Portuguese (written & spoken); English is a plus.
- Basic understanding of Brazilian payment systems (Pix, CPF verification, banking apps).
- Prior experience in online gaming, customer service, o...
- Handle player inquiries via chat, call, or social platforms (WhatsApp, Telegram, Instagram DM, etc.).
- Guide new users through the registration, deposit, and verification processes.
- Support payment-related transactions via Pix, Nubank, Itaú, Bradesco, and other local channels.
- Record all conversations and tag outcomes properly in the CRM / KeChat system.
- Identify and escalate suspicious accounts, technical issues, or high-value players to team leaders.
- Collaborate with telesales and marketing teams to convert leads into first-time deposits (FTDs).
- Maintain a high level of product knowledge about games, bonuses, and promotions.
- Follow SOPs for issue handling, refunds, and campaign updates.
**Requirements**:
- Fluent in Portuguese (written & spoken); English is a plus.
- Basic understanding of Brazilian payment systems (Pix, CPF verification, banking apps).
- Prior experience in online gaming, customer service, o...