Job Description
Overview
Customer Service Representative - Cali Sur
We are looking for a #RidiculouslyGood Teammate who will be the backbone of the company, handling inbound and outbound calls and responding to inquiries via email and live chat. The role focuses on managing and resolving customer complaints with professional communication and adherence to Quality Guidelines set by the Client.
Responsibilities
You are going to receive inbound and/or place outbound calls as well as provide accurate and timely responses for inquiries coming through email and live chat support channels in order to manage and resolve customer complaints. Strive for good customer satisfaction and experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
- An Incredible Human: strong problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
- Eloquent and Ridiculously ...