Job Description
Job Summary
We are seeking a dynamic and customer-focused Customer Service Representative to join our team. This role involves engaging with customers via phone and digital channels to provide exceptional service, resolve inquiries, and promote our products and services. The ideal candidate will possess strong communication skills, be bilingual in English and French, and have experience in data entry, sales and accounting. This position offers an opportunity to work in a fast‑paced environment where your analysis skills and customer service expertise will make a meaningful impact.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Assist customers with account information, order processing, and issue resolution.
- Conduct data entry accurately to update customer records and transaction details.
- Identify opportunities for upselling and cross‑selling products or services t...