Job Description
Job Title: Customer Service Representative
Department: Customer Support
Location: Noida, Uttar Pradesh, India.
Job Type: Full-time
Shift: US Shift (5:30pm - 2:30am)
Job Summary:
We are looking for highly skilled Customer Service Executives with proven experience in Healthcare International
BPO environments, specifically handling U.S.-based customers. The ideal candidate must possess
excellent English communication skills and a strong customer-centric mindset to deliver high-quality
service in line with client expectations.
Key Responsibilities:
- Handle inbound and/or outbound customer interactions for U.S. Healthcare-based clients via voice.
- Deliver exceptional customer service by resolving queries, complaints, and requests efficiently.
- Adhere to defined process guidelines, quality standards, and SLAs.
- Maintain accurate ...