Job Description
Job Summary
The Customer Service Representative is responsible for providing exceptional support to existing and prospective customers. This role manages customer orders, responds to inquiries, coordinates shipments, resolves customer concerns, and works closely with sales, production, and logistics teams to ensure efficient order fulfillment. The position requires strong communication, organizational, problem-solving, and customer service skills in a fast-paced environment.
Essential Duties & Responsibilities
- Process customer orders from entry through completion.
- Respond to customer inquiries via phone and email.
- Coordinate with sales teams to support customer requirements.
- Configure product quantities and prepare orders for shipment.
- Handle warranty inquiries, customer complaints, and issue resolution.
- Communicate daily with production and logistics teams regarding order status and shipment ...