Job Description
Overview
Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands‑on expertise, Growe helps businesses navigate the fast‑evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Responsibilities
- Work with requests in chats and tickets, helping customers with difficulties they faced and providing the best customer experience in Spanish.
- Collaborate with other colleagues to improve customer service.
- Identify customer needs, clarify information, research every issue and provide solutions.
- Follow internal procedures and guidelines to ensure consistent and high‑quality support.
Qualifications
- Intermediate level of English (written and spoken).
- Native Spanish speaker.
- Previous experience with customer support i...