Job Description
Eaton’s IS AER ITD division is currently seeking a Customer Service Representative. ## What you’ll do: PRIMARY FUNCTION: The Customer Service Representative is responsible for managing business interactions and relationships with customers. Achieve customer satisfaction, manage performance against customer requirements in accordance with contract. Serve as a primary communication internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery as well as additional growth opportunities and strengthen customer loyalty. ESSENTIAL FUNCTIONS: A. Serve as the primary source of contact for assigned Customers related inquiries and represent the voice of the Customers. B. Manage all aspects of the Customer relationship and daily interactions. C. Support Order Management to ensure accurate and timely Order processing and returns. D. Understand all executed contract terms for assigned Customers through collaboration with Contracts Team. E. Monitor existing co...