Job Description
Lead an energetic team at MCI as a Customer Service Supervisor based in Sydney, NS. This role is focused on managing customer support operations for commercial and public sector clients. MCI is seeking experienced Customer Service Supervisors to enhance our contact center operations. This full‑time, on‑site position emphasizes personal career development within a tech‑enabled business services company. Your leadership will empower agents to deliver exceptional customer experiences while fostering a positive workplace culture.
Key Responsibilities
- Supervise call center agents to ensure exceptional service
- Manage daily operations and performance metrics effectively
- Train and mentor team members for continuous improvement
- Collaborate with other leaders on client‑focused strategies
- Implement best practices to enhance customer satisfaction
Requirements
- Experience in a customer service super...