Job Description
Johnson & Johnson is currently seeking a Customer Service Supervisor to join our Customer Service Operation Team located in Bogotá - CO.
The Customer Service Supervisor is responsible for responding to customer inquiries and resolving customer complaints. Also accountable for maintaining a high level of customer satisfaction through timely and correct order processing. Accountable for planning, organizing, and directing staff in providing timely responses to customer inquiries and resolving customer issues.
In this role you will be responsible for:
- People leaders are expected to uphold and model our standards for ethics and leadership and hold their team accountable as well.
- The CS Supervisor will monitor team efficiency and effectiveness based on pre-determined organization performance metrics, meeting business goals.
- Investigates and resolves escalated or complex customer complaints regarding billing, shipping delays and products.