Job Description
Join IntouchCX as a Customer Service Team Lead, focused on team engagement and operational excellence. Enhance training practices and improve performance metrics for CSRs.
As a Customer Service Team Lead, you will supervise CSRs, ensuring they receive the training necessary for their success. Your leadership will be pivotal in analyzing performance reports and implementing effective solutions to drive improvements. Cultivating motivation and engagement through relationship-building and coaching will be key components of your role.
Key Responsibilities:
• Manage operations and supervise Customer Service Representatives
• Develop and implement training and professional development programs
• Analyze and interpret performance data for actionable insights
• Manage staffing schedule changes effectively
• Collaborate across departments to resolve challenges
Requirements:
• High school diploma or equivalent is required
• Must be fluent in both French and English<...
As a Customer Service Team Lead, you will supervise CSRs, ensuring they receive the training necessary for their success. Your leadership will be pivotal in analyzing performance reports and implementing effective solutions to drive improvements. Cultivating motivation and engagement through relationship-building and coaching will be key components of your role.
Key Responsibilities:
• Manage operations and supervise Customer Service Representatives
• Develop and implement training and professional development programs
• Analyze and interpret performance data for actionable insights
• Manage staffing schedule changes effectively
• Collaborate across departments to resolve challenges
Requirements:
• High school diploma or equivalent is required
• Must be fluent in both French and English<...