Job Description
Lead customer service operations with DePuy Synthes in Markham, Canada, as a Customer Services Supervisor. Ensure high satisfaction through effective team management and operational excellence.
As a key role in customer management, the Customer Services Supervisor at DePuy Synthes oversees daily operations, ensuring timely and accurate order delivery. This position requires a strong focus on service levels and continuous improvement, as well as collaboration across departments to resolve issues and enhance performance.
Key Responsibilities:
• Supervise daily customer service operations for order processing
• Monitor workload and adjust resources to meet service targets
• Act as an escalation point for complex customer issues
• Coach and develop front-line customer service associates
• Track operational metrics and report insights to leadership
Requirements:
• Bachelor’s degree in Business, Supply Chain, or related field
• 4-6 years of experience in custome...
As a key role in customer management, the Customer Services Supervisor at DePuy Synthes oversees daily operations, ensuring timely and accurate order delivery. This position requires a strong focus on service levels and continuous improvement, as well as collaboration across departments to resolve issues and enhance performance.
Key Responsibilities:
• Supervise daily customer service operations for order processing
• Monitor workload and adjust resources to meet service targets
• Act as an escalation point for complex customer issues
• Coach and develop front-line customer service associates
• Track operational metrics and report insights to leadership
Requirements:
• Bachelor’s degree in Business, Supply Chain, or related field
• 4-6 years of experience in custome...