Job Description
Customer Success Enablement Manager
Owning the systems, skills, and standards that enable our post‑sales teams, this role drives consistent customer value, faster time‑to‑value, and measurable outcomes at scale.
As our platform expands, post‑sales execution becomes increasingly complex. Customers span multiple sites, stakeholders, and industries, so expectations for value realization continue to rise.
Responsibilities
- Design and deliver scalable enablement programs that build post‑sales capabilities across the full customer lifecycle and journey—including customer relationship‑management, value‑based conversations, onboarding, product adoption, structured consulting engagements, renewal readiness, and expansion support.
- Establish and maintain role‑based curricula and learning programs for Customer Success Managers and Implementation Consultants in partnership with CS, Professional Services, and Enablement leadership.
- P...