Job Description
Job Summary Vergecloud is seeking a Customer Success Engineer to own the technical success of customer deployments across our CDN and WAF platform. This role combines customer-facing technical support, solution troubleshooting, and proactive account health monitoring to ensure customers achieve strong performance, security, and reliability outcomes. The ideal candidate has a solid understanding of CDN, web security, TCP/IP, HTTP, and DNS, and is comfortable working directly with customers during onboarding, day-to-day operations, and incident response. Key Responsibilities Support customers in integrating domains with Vergecloud CDN and WAF services Troubleshoot and resolve issues related to: Performance, Availability, Caching, TLS/SSL, DNS, and Security events and attack mitigation Act as a technical point of contact for customers during incidents and escalations Monitor customer traffic patterns and security events to identify sudden traffic spikes or drops, abnormal request patt...