Job Description
The Customer Success Executive (CSE) 3 exercises good judgment and is responsible for working independently with minimal instruction whilst making sound decisions to resolve moderately complex customer issues. This role manages a portfolio of customers, orchestrating success plan initiatives and associated technical engagements. The CSE 3 proactively identifies opportunities for increased product adoption and collaborates with internal teams to address customer challenges. This role provides the voice of the customer, sharing insights and best practices.
Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.
- Develop and execute customer success plans, coordinating initiatives and engaging technical teams to achieve customer objectives.
- Identify opportunities for increased product consumption, track progress against targets, and plan k...