Job Description
Elevate your career as a Customer Success Manager with Axya, a cutting-edge procurement platform for manufacturing. Leverage your domain expertise in supply chain and project management to drive meaningful customer outcomes.
In this critical role, you possess deep knowledge in manufacturing, allowing you to serve as a trusted advisor throughout project lifecycles. Track deployment KPIs, manage client onboarding, and coordinate successful ERP integrations to foster stronger customer relationships. Your efforts will enhance overall client satisfaction and operational efficiency.
Key Responsibilities:
• Project-manage ERP integration and customer onboarding
• Set and track deployment KPIs weekly
• Redesign customer workflows for operational changes
• Conduct data-driven Business Reviews with clients
• Monitor account health and proactively resolve issues
Requirements:
• 3-5+ years in B2B SaaS Customer Success
...
In this critical role, you possess deep knowledge in manufacturing, allowing you to serve as a trusted advisor throughout project lifecycles. Track deployment KPIs, manage client onboarding, and coordinate successful ERP integrations to foster stronger customer relationships. Your efforts will enhance overall client satisfaction and operational efficiency.
Key Responsibilities:
• Project-manage ERP integration and customer onboarding
• Set and track deployment KPIs weekly
• Redesign customer workflows for operational changes
• Conduct data-driven Business Reviews with clients
• Monitor account health and proactively resolve issues
Requirements:
• 3-5+ years in B2B SaaS Customer Success
...