Job Description
Become a vital part of the customer journey at Intrado as an Associate Customer Success Manager. Support onboarding and enhance product adoption while building strong customer relationships in this engaging role.
In this entry-level position, you will assist customers with effectively using Intrado products, track performance metrics, and identify growth opportunities. Deliver timely responses to inquiries and escalate issues when necessary. Collaborate with internal teams to ensure positive customer outcomes and satisfaction.
Key Responsibilities:
• Support relationship development to enhance customer engagement
• Act as the primary contact for customer inquiries
• Assist in creating a positive customer experience
• Identify growth opportunities and communicate insights to the team
• Guide customers through onboarding and best practices
Requirements:
• 2+ years in customer-facing roles preferred
• Bachelor’s degree in a related field or equivalent experie...
In this entry-level position, you will assist customers with effectively using Intrado products, track performance metrics, and identify growth opportunities. Deliver timely responses to inquiries and escalate issues when necessary. Collaborate with internal teams to ensure positive customer outcomes and satisfaction.
Key Responsibilities:
• Support relationship development to enhance customer engagement
• Act as the primary contact for customer inquiries
• Assist in creating a positive customer experience
• Identify growth opportunities and communicate insights to the team
• Guide customers through onboarding and best practices
Requirements:
• 2+ years in customer-facing roles preferred
• Bachelor’s degree in a related field or equivalent experie...