Job Description
Customer Success Manager
At dLocal, we don’t just manage accounts; we fuel the growth of the world’s biggest companies in the most complex markets. We are looking for a Customer Success Manager who is a natural problem‑solver and a relentless advocate for our clients. You won’t just be a point of contact—you will be a partner, helping global giants navigate the payments landscape in emerging markets.
Responsibilities
- Act as the primary architect of long‑term relationships, aligning dLocal’s solutions with the ambitious goals of our global clients.
- Be the internal catalyst for change, translating client feedback into actionable product and operational improvements across dLocal teams.
- Own and evolve Customer Success methodologies and team initiatives that directly improve productivity and excellence.
- Prioritize the discovery of customer needs and deployment opportunities to develop prioritized project plans with clear...