Job Description
The Customer Success Manager ensures that clients achieve maximum value from AmpleLogic’s digital solutions after implementation. This role focuses on adoption, satisfaction, renewals, and expansion opportunities. The CSM acts as the long-term partner for clients, guiding them through best practices, continuous improvement, and additional module adoption.
This is a relationship-driven, strategic role essential for building a profitable and sustainable reseller business.
Key Responsibilities
- Serve as the primary point of contact for assigned clients after go-live.
- Build strong, trusted relationships with QA, QC, IT, Manufacturing, and leadership teams.
- Ensure customers fully adopt and utilize implemented modules (eQMS, LIMS, MES, DMS, EMS, etc.).
- Monitor usage metrics and proactively address adoption gaps.
- Provide guidance on best practices for digital workflows and compliance.
- Conduct regular check-...