Job Description
Who You Are
We are looking for a Customer Success Manager to join our sales team and work with a major telco client of Jolera.
What You Will Do
- Relationship management:
- Attend and or manage quarterly customer temperature calls
- Take on primary responsibility for smaller customers as determined by your manager
- Keep clients informed on new marketing initiatives
- Manage customer escalations and follow up – elevate internally where necessary and ensure issues are handled and client is happy
- Represent the Rev team on Onboarding kickoff calls when others cannot attend, apprise team of what is happening/issues
- Monthly billing coordination (assist Jolera finance and clients billing coordinator)
- Change Request’s and Delivery Acceptance Form’s – create these and follow up,
- Look to continuously Improve current processes
- From time to time, assist the clients VP channel and the clients...