Job Description
How You'll Support Our Mission
As a member of the Customer Success Operations team you will help support the customer experience, engaging with customers throughout their life cycle both proactively and in response to customer needs.
What You'll Be Doing – The Day to Day
- Proactively work with customers to drive product adoption and upgrades.
- Work with our Contracts team to guide customers through the renewal process, subscription changes and contract changes.
- Be a point of contact for escalated customers and help guide them through training and support processes to address their concerns.
- Work with customers who are off boarding to retain in the business we can and to ensure a smooth transition.
- Deliver timely, accurate, and highly impactful resolutions to customers.
- Assist with customer-facing projects as they are available.