Job Description
Position Summary
Broadvoice is looking for a Customer Success Specialist to become an integral part of our dynamic team. In this role, you will work closely with customers to ensure they are taking advantage of all applicable product capabilities and help to resolve any potential issue or risk. We are looking for a candidate who is not just equipped with the necessary skills, but who is passionate about helping customers achieve their goals and gain operational efficiency. By monitoring the health of the customer relationship, the CSS will predict and navigate customer challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities.
Key Responsibilities
- Work closely with our customers to understand their business need and ensure they’re able to gain value from our products.
- Manage and work cases that come into the Customer Success Queue.
- Handle contract renewals for customers. <...