Customer Supply Chain Specialist

Reporting to the Manager, Customer Supply Chain, the Customer Supply Chain Specialist serves as a key liaison between customers, sales, and internal teams. This role is responsible for building professional, long-term relationships through accurate and timely order management, proactive problem-solving, process improvement, and exceptional communication and provides assistance to customers throughout the supply chain process.Responsibilities:Accurately process, audit, and manage customer orders in SAP, ensuring availability, compliance, and on-time fulfillment.Monitor open orders from receipt through delivery to ensure timely processing and proactive issue resolution.Serve as a professional point of contact for customers, responding to inquiries and resolving discrepancies related to stock, availability, shortages, shipment timing, and company policies.Follow up on stock shortages, shipping issues, and customer-specific requirements, including ticketing, labeling, and other order fulfi...